Accessed from the Psydro dashboard, it can be used on mobiles and tablet devices. Once logged in, simply select "Review Capture" and this will give you the ability to turn any smartphone or tablet into a point of sale review capture device. Here you will also find your unique link which can be shared easily via any of your chosen customer communication methods.
Imagine the scenario in a restaurant: a tablet is left on the table after the meal to collect feedback. One diner can pass it to the next after they press "submit" – in the moment, if everyone is having a great time, this will be reflected in their comments.
By adding a picture or video to the restaurant review, this confirms that it is genuine, and it also adds a social vibe.
Imagine a different scenario in your own home, where a tradesman has just completed a job: on finishing a bathroom, the plumber asks the customer to write a review and add a couple of images. What a great way to showcase the finished project, while proving that the work has been done.
If the customer doesn't wish to leave a review, they will have the option to drop an email into a field, which will then pre-fill your company invitation section. The next time you go to "invites" on the dashboard, all of the captured emails will pre-fill the next batch of customer feedback requests.
In this way, the customer will be given an option if they are in a rush, and your company has a second chance to capture a review – a better alternative than a point-blank refusal!
Real time feedback is genuinely worth your while, so as a business, you would be very wise to take advantage of the "Capture" feature.
It can improve staff performance, with any issues being addressed in real time so they can be handled by managers - nipping negative feedback in the bud, this will help the employee get back on track to avoid future issues.
It can also increase motivation by recognising positive comments, so that managers can encourage employees' strengths and accomplishments, reinforcing the value of their contribution.
Real time feedback on any aspect of your business, whether it's good or bad, can alert you right away to what's working and what isn't – so you can address the negatives and build on the positives.
In an increasingly tech savvy world, where social media is a massive part of everyday life, everyone is used to making comments and getting fast and efficient answers. Giving them the means to leave instant feedback is a natural progression of their ‘normal’ daily activities.
Maximise your opportunities for customer feedback
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