The world has changed and so have consumers. They expect to be able to access rich information and insights on a brand quickly, and there is no better way than customer reviews.
Taking advantage of reviews will impact positively on all aspects of your business. When used properly, it can increase sales, build customer trust and confidence, strengthen your brand, boost credibility and build stronger customer relationships.
Reviews are the core part of our company and we love them. That said we offer so much more than just collecting your customer feedback, we can offer you fully immersive brand reputation solutions that start with capturing feedback & insights and then using that data to capture new customers in the smartest most cost-effective ways.
Welcome to the family and thank you for joining us! We always suggest spending some time setting up your profile page to display the correct contact details and info about your company. Once that's done it's all about populating your page with your customer reviews, this can be done super quick by sending out customer feedback requests via email invitations manually or you can automate the process in the time it takes to make a cuppa tea.
This can be done in a few different ways, firstly listening and learning to what your customers are saying can be a great way to grow and improve. But now imagine you can ask the questions that matter, pick a part of your business or product and ask your customers specifically about how they would like to see it improved. Use this insight and feedback to give your customers more of what they actually want.
Sure thing, it's a great way to showcase to others what you are doing well, but cutting and pasting a link to your reviews just does not work anymore or look cool. We give you access to our Review Marketing Suite enabling you to create high-quality polished content which is unique and very quick and easy to do. If you're doing a great job let your satisfied customers champion your brand for you.
Everything is very user-friendly. We are confident you will have no problems. If you have questions or queries speak with our support team via email or Live Chat and we will be happy to assist. Dedicated account managers are available to help you manage your account, ensuring you are getting the most value from it. Reach out for more details so we can get you motoring.
Please drop us a line on email@example.com or use the Live Chat and one of the support teams will assist you.
You need to claim your page. The process takes just a few minutes which gives you the power to quickly start engaging with your customers.
Visit our plans page and look through our comparison tool to establish which level of access is the right one for you. If you’re still unsure, get in touch with us on firstname.lastname@example.org or use the Live Chat and we can discuss your options with you.
These are two different things. We all make mistakes and low star rated reviews is a chance to understand what went wrong and how it can be improved. You can fix the issue by reaching out and showing the customer that you care utilising other statistics, which is a great way to keep that customer coming back for more. Fake reviews can happen, but rest assured, with our cutting edge security in place we notice the smallest patterns very quickly and keep your brand safe as houses!
Yes, all reviews incoming are moderated for anything that breaches our policies. If this happens the review will be deleted before going live, this acts to keep our ecosystem clean and to protect companies and brands from anything that may harm them. If you feel there is a live review which should not be, please report that to us and we will take a look.
Yes, your customer data is extremely safe with state of the art SSL encryption and up to date security patches. We are fully GDPR compliant and take it seriously meaning your data will never be misused.
We can help you with live onboarding if you are signed up to plans "Orbit" or "Enterprise" This is available should you wish, but just so you know it's very easy to do and with Live Chat and email support teams you will be in good hands.
We hear you loud and clear on this, but with the ability to automate both customer feedback requests and customer replies, your time is kept free to concentrate on running your business.
Nope, you can import these across at any time as long as you are on plan "Orbit" or "Enterprise" enabling you to populate your profile quickly.
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