Marketplace Seller FAQ's

There are no fees to join, nor are there any listing fees. This really is a zero-risk opportunity; you only pay a commission when we make a sale for you.

We charge a 12% flat fee with no hidden charges. This is VAT inclusive with no bolted on payment processing fees, which makes us one of the cheapest marketplaces out there.

No, you do not. It's free.

You can make changes that range from updating images, product titles and descriptions to changing prices, updating stock levels and even creating featured product listings in your “Manage Inventory” section.

Yes, you can create whatever shipping methods suit your business and products. You can create multiple shipping methods by name or price and even create customised shipping methods & prices for specific products. These can be edited at any time to reflect courier changes or price increases in shipping.

No, but you must hold and ship all orders from within the UK

No, but if you are VAT registered, you will need to provide your UK VAT number when enrolling.

All major debit and credit cards are accepted, plus Gpay and Apple pay. All payments are powered by Stripe.

Once the order has been delivered, we will be updated and your funds will be paid out to your connected bank account. Payouts take around 5 working days from the point of the order being delivered.

No, we do not. We work for you, and we will never try to sell and compete with your listings; that is a promise.

Yes, we will notify you via email. You can also see new orders in your seller dash under the Orders & Payments section.

This is a unique price we offer people who shop in the marketplace. This discounted price comes from our commission and does not impact you in any way.

Sure we can. We will automatically send the customer a product review request a few weeks after they have received the item; you do not have to lift a finger. The product reviews will populate on the product listing page for all customers to see.

We allow you to select 40 featured products which will show on your Psydro review page. This is a great way to attract people reading your reviews into considering purchasing from you. To be clear, this is not a premium listing in the marketplace.

We offer premium listings on the marketplace home page and all the category pages. Just ask us about them here at business@psydro.com

Yes, any customer can contact the seller via the Psydro ticketing system. This enables you to communicate about orders, refunds and returns in a secure location. You can handle everything from Ticket Management in the seller dash.

Psydro is a unique and fully gamified community where users can help each other and win vouchers. These vouchers can only be applied to your products. We also ensure that we learn about our users, and our smart matching algorithm will showcase your products to relevant buyers in the consumer hub. This is the next gen shopping experience for consumers.

When new orders come in, the status is “Pending” and you have 7 days to act on this order. If you do not act on this order and leave it, the order will auto cancel and the customer will be alerted via email and the funds returned to the cardholder. If you intend to ship this order but have a delay for any reason, just mark the order as “Delayed”, alerting the customer and avoiding it auto canceling.

The 7-day auto cancellation function protects the seller from incurring post 7-day cancellation fees. If you mark the order as delayed and then on the 8th day cancel the order, you will incur a 3% fee on your next payout. This will cover the payment processing fee Psydro would have incurred for capturing the payment and then refunding the payment to the customer. Only mark the order as “Delayed” if you will fulfill it to avoid this fee.